Customer Support AI prompts

Prompts for support teams: replying to a frustrated customer, writing help-centre articles, summarising a ticket thread, and spotting patterns across feedback. They keep tone and accuracy in view, and leave the final decision to you.

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80 Customer Support prompts

Analyze customer feedback, reviews, or survey commentsFinds themes, sentiment, and priorities in customer feedback, and what to do about them.
Ask the right clarifying questions on a vague ticketTurns an unclear customer message into a short list of targeted questions so you solve it in one more reply, not five.
Audit my help center for outdated and missing articlesA prioritized review of your knowledge base that finds stale, duplicate, and missing content using search and ticket data.
Build a QA scorecard for support conversationsA rubric to review and coach customer interactions consistently.
Calculate how many support agents I need per shiftA staffing estimate by hour or shift from ticket volume, handle time, and service targets, with the math shown.
Consolidate overlapping help docs and FAQs into one knowledge baseAn inventory, conflict list, taxonomy, article template, and merge plan to turn scattered help content into one reliable source.
Create a ramp plan for new support agentsA week-by-week onboarding plan that takes new agents from shadowing to a full queue with clear quality gates.
Create an escalation and human-handoff guideWhen and how to escalate issues, or hand off from a bot to a human.
Create or rewrite support macros and templatesConsistent, on-tone response templates for common issues across channels.
Cut call handle time without hurting customer experienceDiagnoses what drives long calls and gives script, training, and tooling fixes that shorten them without lowering quality.
Decide a fair compensation or goodwill gestureA reasoned recommendation on whether to offer a refund, credit, or gesture, sized to the impact and consistent with policy.
Decline a customer feature request without damaging the relationshipA reply that says no or not now to a feature request, offers alternatives, and keeps the customer feeling heard.
Design a chatbot or AI assistant conversation flowConversation flows, intents, responses, and handoff rules for a support, sales, or booking bot.
Design ticket categories and routing rulesA ticket taxonomy and routing rules that get issues to the right team fast.
Diagnose an IT problem I have not been able to fixTurns symptoms you have already tried to fix into ranked likely causes and the exact next tests to run.
Diagnose why our CSAT score droppedA structured investigation of a falling satisfaction score that separates real problems from noise and points to fixes.
Draft replies to patient messages between appointmentsPersonal, on-brand replies for health and wellness practitioners, with safety checks for symptoms that need urgent care.
Explain a financial aid offer to a student and familyBreaks down a college aid offer into net cost, grants vs. loans, and next steps, with a clear reply to the family.
Explain an insurance premium increase to a policyholderAn honest renewal explanation of why a premium went up and what the policyholder can do about it.
Explain what went wrong to a customer in plain languageTurns a technical root cause into an honest, jargon-free explanation the customer can understand and accept.
Find out where my customer service chatbot fails and fix itAn analysis of your chatbot's conversations and metrics, with the gaps, root causes, and prioritized fixes to resolve more questions.
Find the top ticket drivers and how to reduce themA contact-driver analysis that shows why customers write in and which tickets to prevent, deflect, or automate.
Follow up on a support ticket when the customer stops replyingA short nudge sequence that gets unresponsive customers to reply, plus a polite closing message.
Follow up with a detractor after a low NPS or CSAT scoreA personal follow-up to a customer who gave a low score, to understand what went wrong and close the loop.
Handle a customer card or payment dispute within required deadlinesA bank-side dispute handling plan with deadlines, provisional credit decisions, and clear customer letters.
Handle a formal patient complaint or grievanceAn investigation plan and a written grievance response that meets common timeline and documentation expectations for healthcare organizations.
Handle a warranty callback and decide what is coveredA fair way to assess a customer's warranty claim, decide responsibility, and reply clearly, whether the fix is covered or not.
Handle an account access request without falling for fraudA safe verification checklist and replies for login, email-change, and account takeover requests.
Handle an overbooking and relocate a guest to another hotelA walk procedure, front desk script, and follow-up for when the hotel is oversold and a guest must be relocated.
Improve live chat support using my chat dataA metric set, weekly review routine, and improvement plan for a team running live chat on a website or online store.
Improve my customer service operationA plan to improve service quality, speed, and efficiency across channels.
Launch an online customer community or feedback forumA plan for a customer forum people actually use: structure, starter topics, rules, moderation, and how feedback reaches the team.
Make the case to product for fixing a recurring customer issueA voice-of-customer brief that turns ticket evidence into a prioritized, persuasive request for the product team.
Measure and improve how well my customer chatbot performsA metrics framework, a transcript review method, and a prioritized fix list for a support, sales, or e-commerce chatbot already in use.
Notify customers about a product recall or safety issueRecall email, store and website notice, support script, and staff brief that state the hazard and remedy clearly and calmly.
Plan a customer onboarding kickoff callAn agenda, discovery questions, and talking points for a first onboarding call that sets clear goals and next steps.
Plan an adoption push for a customer who isn't using the productDiagnoses why a paying customer has low usage and builds a 60-day plan to raise adoption before renewal.
Plan how to clear a support ticket backlogA day-by-day recovery plan to bring an overgrown ticket queue back under control without hurting quality.
Prepare my support team for a product launch or changeA support readiness brief with what's changing, expected questions, ready-made answers, and escalation paths before launch day.
Recommend the next best action for a customerUses a customer's history to suggest the most helpful next step for the agent.
Recommend the right product to a customer from my spec sheetAnswers customer questions by matching their needs to your catalog's specs, compatibility, and limits, without guessing.
Reduce missed and abandoned inbound callsFinds why callers hang up or go unanswered and builds a practical plan for staffing, call routing, callbacks, and monitoring.
Reply to a constituent inquiry or complaintA respectful, accurate reply to a resident that answers the question, explains next steps, and protects privacy and records obligations.
Reply to a hotel or restaurant review on Google or TripadvisorA public management response that addresses the guest, reassures future guests, and stays within platform rules.
Reply to a public review or social media complaintA public response that resolves, protects privacy, and reads well to every future customer who sees it.
Resolve a billing dispute with a customerA clear reply and resolution plan for a customer disputing a charge, grounded in the contract and the facts.
Respond to a customer complaint at a bank or financial firmA fair, compliant complaint response that addresses each issue, explains the outcome, and states the customer's escalation rights.
Respond to a customer privacy or data deletion requestA clear acknowledgment and process checklist for requests to access, correct, or delete personal data.
Respond to a customer who wants to cancelA response and save-call plan that finds the real reason for cancelling and offers the right fix, or exits gracefully.
Respond to a disputed charge before it becomes a chargebackAssesses a contested charge, recommends a fair resolution, and drafts a factual reply, plus an evidence list if a chargeback is already filed.
Respond to a guest who reports food poisoning or illnessA careful response, internal investigation checklist, and record-keeping steps after a foodborne illness complaint.
Respond to a negative online review without breaching client confidentialityA short public reply to a bad Google or Avvo review that protects client confidences, plus guidance on whether to reply at all.
Respond to an angry customer and de-escalateDe-escalates an upset customer, owns the issue, and offers a concrete resolution.
Set boundaries with an abusive or harassing customerCalm, firm messages for each stage of abusive behavior, from a first warning to ending the conversation.
Set fair performance metrics for support agentsA balanced set of agent goals that rewards quality and resolution, with definitions and safeguards against gaming the numbers.
Set up a simple log to track customer feedback and bug reportsA ready-to-use spreadsheet structure, tagging scheme, and weekly review routine for teams without a ticketing system.
Summarize a support case for handoverA concise case summary so the next agent or team can pick it up without re-asking.
Tell my accounts about a product change that affects themCustomer-specific messages about a deprecation, migration, or major product change: what it means for each account and what they must do.
Turn a customer call into CRM notes and a recap emailTurns a call transcript or rough notes into structured CRM notes with risk and expansion signals, plus a recap email for the customer.
Turn resolved tickets into a knowledge-base articleHelp-center articles customers and agents can follow, built from real tickets.
Update a key account during an outage or major incidentClear, honest updates for an important customer during and after an incident, from first notice to the follow-up review.
Update support and chatbot content for a product changeFind every answer, article, and macro a product change affects, and get the rewritten content and a rollout checklist.
Write a bug escalation engineering can act on without chasing meAn internal escalation to engineering or tier 2 with impact, reproduction steps, environment, and evidence engineers can act on immediately.
Write a caller identity-verification procedure for account supportA step-by-step phone verification script and decision rules that stop social engineering without frustrating real customers.
Write a clear returns and refunds policyA customer-friendly returns/refunds policy and the matching help-center article.
Write a compliant collections call script for overdue accountsA debt collection call script with required disclosures, hardship options, and phrases to avoid under collection rules.
Write a front-desk phone script that routes urgent calls safelyA call-handling script for non-clinical staff that captures red-flag words, routes to nurses or 911 without giving advice, and handles routine requests fast.
Write a root cause letter for a major customerA formal incident explanation for a key account covering impact, cause, fix, and prevention in honest, non-technical language.
Write a service level policy for our support teamClear response and resolution targets by priority and channel, with priority definitions and what happens when a target is missed.
Write a weekly live chat support reportTurns chat data into a weekly report on volume, response times, satisfaction, top questions, and actions for the next week.
Write a weekly performance report for my support chatbotTurns chatbot metrics and transcripts into a clear weekly report with trends, failure patterns, and next fixes.
Write an empathetic reply to a customerClear, warm, accurate responses to customer emails and chats.
Write an FAQ pageFAQs built from real customer questions, with clear answers and logical grouping.
Write an onboarding email sequence for a new customer's usersA 30-day email sequence that gets new users from first login to regular use of the features that matter.
Write community responses and moderation guidelinesHow to respond to and moderate an online community consistently and fairly.
Write front-desk scripts and templates for a therapy practiceReady-to-use phone scripts, emails, and texts for scheduling, intake, billing, and cancellations that protect client privacy.
Write HIPAA-safe appointment reminders, voicemails, and portal messagesPatient message templates that are clear and friendly while revealing no more health information than necessary on texts, voicemails, or shared devices.
Write order, shipping, refund, and delay noticesTransactional messages: confirmations, cancellations, refunds, shipping updates, and delays.
Write status page, email, and agent updates for a service outageA customer communication kit for an outage: status-page updates for every stage, banner, social post, agent macro, and resolved email.
Write troubleshooting steps for a customer issueStep-by-step troubleshooting guides for agents or customers, from simple fixes to escalation.

Customer Support AI prompts

80 Customer Support prompts

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