Plan an adoption push for a customer who isn't using the product
Diagnoses why a paying customer has low usage and builds a 60-day plan to raise adoption before renewal.
The prompt
One of my customers has low product adoption. Help me diagnose it and plan a fix.
Account: [PRODUCT, SEATS/LICENSES PURCHASED, CONTRACT VALUE, RENEWAL DATE]
Usage data: [e.g. active users vs. licensed, key features used or unused, trend over time]
What they bought it for: [ORIGINAL GOALS]
What I know about why usage is low: [e.g. champion busy, poor training, competing tool, integration not finished, change fatigue]
Their people: [EXEC SPONSOR, ADMINS, TEAM LEADS, END USERS]
Resources I can offer: [training, webinars, office hours, implementation help, templates]
Give me:
1. Likely root causes, ranked, and the questions or data that would confirm each.
2. Which users or teams to focus on first and why (quick wins over full coverage).
3. A 60-day plan, week by week: diagnose, re-engage the sponsor, targeted training, workflow fixes, celebrate early wins.
4. 2-3 adoption metrics to track and a realistic target for each.
5. A message to the exec sponsor raising the issue as a shared problem, not a blame game.
6. What to do if usage still hasn't moved after 60 days (right-sizing seats, resetting goals, escalation).
Do not invent usage numbers. If a target depends on data I haven't given, write [SET FROM BASELINE].
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Customer Support prompts
What to fill in
- ORIGINAL GOALS
- EXEC SPONSOR, ADMINS, TEAM LEADS, END USERS
- SET FROM BASELINE
How this prompt is built
This prompt follows the Few-Shot structure (Few-shot prompting). A few-shot prompt includes one or more worked examples of the input and the output you want, so the model can copy the pattern instead of guessing it.
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