Launch an online customer community or feedback forum
A plan for a customer forum people actually use: structure, starter topics, rules, moderation, and how feedback reaches the team.
The prompt
Help me launch an online community or feedback forum for my customers.
Business and product: [WHAT WE SELL, to whom]
Main goals: [e.g. "collect product feedback", "peer-to-peer support", "build loyalty", "reduce tickets"]
Customer data or insights I have: [common questions, top complaints, most engaged segments]
Platform options: [e.g. "Discourse", "Circle", "a forum in our help center", "Discord", or "recommend"]
Team time for moderation: [HOURS per week]
Give me:
1. Whether a forum fits my goals and audience, or a lighter option (feedback board, customer advisory group) would work better.
2. A category structure (5-8 to start) with the purpose of each, mapped to my goals.
3. 15 seed topics drawn from my customer insights to post before launch, so the space isn't empty.
4. Community guidelines in plain language: what's welcome, what's removed, privacy rules, and how we handle complaints posted in public.
5. A moderation plan: who responds, response-time targets, escalation to support, and handling of spam, abuse, and legal or safety issues.
6. A feedback loop: how ideas are tagged, voted on, reviewed by the product team, and how we close the loop with status updates.
7. A launch plan: invite-only beta group, early champions, recognition, and announcement channels.
8. Health metrics to track monthly (active members, response rate, time to first reply, solved threads, ideas shipped).
Check privacy and data rules for the platform and countries I operate in before launch.
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Customer Support prompts
What to fill in
- WHAT WE SELL, to whom
- common questions, top complaints, most engaged segments
- HOURS per week
How this prompt is built
This prompt follows the Few-Shot structure (Few-shot prompting). A few-shot prompt includes one or more worked examples of the input and the output you want, so the model can copy the pattern instead of guessing it.
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