Notify customers about a product recall or safety issue

Help me write customer communications for a product recall or safety issue. Product affected: [NAME, SKUs, model or lot numbers, dates sold, where sold] The hazard: [WHAT CAN HAPPEN - factual wording from the manufacturer or investigation] Incidents reported: [NUMBER and type - or "none"] Remedy: [refund / replacement / repair kit / disposal instructions] How customers claim it: [URL, phone, hours, whether proof of purchase is needed] Regulator involvement: [e.g. "announced jointly with the CPSC", another country's authority, voluntary - or [CONFIRM]] Customers we can reach: [order emails, loyalty members, in-store buyers with no contact details] Write: 1. A direct email and SMS to known buyers. Subject line says "recall" and names the product. Then: stop using it now, the hazard in plain words, how to identify affected units, the remedy, how to claim it. 2. A website banner, recall page, and in-store sign for buyers we cannot reach. 3. A support script and FAQ: how do I find the lot number, I threw away the receipt, I bought it as a gift, I resold it, someone was hurt. 4. A short internal brief for store and support staff: what to say, what not to say, how to log reports, when to escalate. Rules: - Clear and calm. Never minimize the hazard or speculate about cause or fault. No marketing or upsells in any recall message. - Do not invent incident counts, dates, or remedy terms; use [CONFIRM]. - If a customer reports an injury, tell them to seek medical care (emergency services if urgent) and log the report for the safety team. - Legal, and the regulator where involved, must approve wording before anything is sent.