Handle an overbooking and relocate a guest to another hotel

Help me handle an oversold night where guests must be walked. Tonight's position: [ROOMS OVERSOLD, EXPECTED NO-SHOWS AND LATE CANCELLATIONS, ROOMS OUT OF ORDER] Arrivals still to come: [COUNT AND TYPES - loyalty members, multi-night stays, groups, OTA bookings] Walk partner hotels and agreed rates: [NAMES, DISTANCE, AVAILABILITY] Our walk policy and what we pay for: [first night room, transport, phone call, return transfer, loyalty benefits] Loyalty or brand standards: [ANY WALK COMPENSATION RULES] Steps: 1. Decide who should be walked: suggest selection criteria (e.g. one-night stays, non-loyalty, earlier contact possible) and who to avoid walking (loyalty elite members, guests with disabilities or children arriving late, repeat guests, VIPs), and why. 2. Options to avoid a walk: upgrade chains, contacting likely no-shows, checking out-of-order rooms that can be returned, day-use releases. 3. Pre-arrival contact: a phone script and an email for guests we can reach before they travel. 4. At-desk script: acknowledge, apologize without blaming, explain what we have arranged and paid for, and get them moving quickly; how to respond if the guest is angry. 5. Follow-up: welcome back the next day with a room ready, a note, and how to record the walk. 6. Root cause: what to check in our overbooking levels and forecast so it happens less. Return a checklist for the night manager, both scripts, and a short welcome-back note. Use only the compensation I list; do not promise anything else.