Write a clear returns and refunds policy
A customer-friendly returns/refunds policy and the matching help-center article.
The prompt
Write a returns and refunds policy.
Business and products: [WHAT YOU SELL; any special items like perishables, custom, digital]
Where we sell and ship: [COUNTRIES]
Our rules: [return window, condition, who pays shipping, refund method/timing, exchanges, exceptions]
Deliver:
1. The policy in plain language with clear headings.
2. A short summary for product pages and checkout.
3. A step-by-step "How to return an item" help article.
4. Items to verify against local consumer law (some rights can't be overridden) — mark them [CHECK LOCAL LAW].
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Customer Support prompts
What to fill in
- COUNTRIES
- CHECK LOCAL LAW
How this prompt is built
This prompt follows the Chain-of-Thought structure (Chain-of-thought prompting). A chain-of-thought prompt asks the model to work through a problem step by step before giving its answer, which tends to help on reasoning, planning and multi-part questions.
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