Write order, shipping, refund, and delay notices
Transactional messages: confirmations, cancellations, refunds, shipping updates, and delays.
The prompt
Write a customer notification.
Type: [order confirmation / shipping update / delay / cancellation / refund confirmation / back-in-stock / service change]
Details: [order number, items, amounts, dates, tracking, reason for delay]
Brand voice: [VOICE]
Channel: [email / SMS / in-app]
Write a message that:
- Puts the key information first (what, when, how much).
- For delays or problems: says what happened honestly, what we're doing, the new timeline, and the customer's options.
- Ends with how to get help.
Include a subject line. Keep emails under 150 words and SMS under 160 characters.
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Customer Support prompts
What to fill in
- VOICE
- email / SMS / in-app
How this prompt is built
This prompt follows the RTF structure (Role, Task, Format). RTF tells the model who to be, what to do and what shape the answer should take. It is the quickest structure that still gives noticeably better results than a bare request.
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