Write community responses and moderation guidelines

Role: Act as a community manager responding in a public forum and setting moderation guidance. Context: The community post (content, tone, whether it is a complaint, question, feature request, or conflict): [POST]. Facts and our position on the issue: [FACTS_POSITION]. Community guidelines: [GUIDELINES]. Brand voice for public spaces: [VOICE]. What we cannot say publicly: [PUBLIC_LIMITS]. Escalation path for sensitive posts: [ESCALATION]. Task: Produce: (1) a public reply - acknowledge, give what we can say factually, set expectations, and move detailed or account-specific matters to a private channel; (2) whether and how to moderate (leave, respond only, edit, hide, lock, remove) against the guidelines, with the rationale; (3) reusable guidance for this category of post - the response pattern, the moderation decision tree, and when to escalate. Format: Sections: Public reply | Moderation decision & rationale | Reusable guidance (pattern + decision tree + escalation). Verification: Keep the public reply within the stated limits - no commitments, no internal detail, no naming individuals. Flag anything that should be legal-reviewed or escalated before posting. Validation: Read the reply as other community members watching: does it look honest and calm, or defensive/corporate? Adjust. Would the moderation call look fair if screenshotted?