Write a weekly live chat support report
Turns chat data into a weekly report on volume, response times, satisfaction, top questions, and actions for the next week.
The prompt
Write my weekly live chat support report.
Team or client: [NAME]
Week: [DATES]
Data: [PASTE - total chats, missed/abandoned chats, first response time, average handle time, resolution rate, CSAT or rating, chats by hour/day, chats per agent, bot vs. human handled]
Previous week or target figures: [FOR COMPARISON]
Chat topics or transcripts sample: [PASTE tags or a sample of chats]
Notable events: [e.g. product launch, outage, staffing gaps]
Audience: [support leadership / client / whole company]
Sections:
1. Headline - 3 bullets on what changed and why it matters.
2. KPI table - Metric | This week | Last week | Target | Change - with a short note on any metric that moved significantly.
3. Top 10 questions or contact reasons - with counts, and which could be handled by a help article, macro, or bot.
4. Customer satisfaction - score, themes from low ratings, and 2-3 representative comments with personal details removed.
5. Coverage - peak hours vs. staffing, missed chats, and wait times.
6. Actions - what we'll do next week, each with an owner, plus product or documentation issues to escalate.
Use only the figures I provided; if something is missing, write [ADD DATA]. Keep it to one page, and don't rank or call out individual agents in a report meant for clients or the wider company.
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Customer Support prompts
What to fill in
- NAME
- DATES
- FOR COMPARISON
- PASTE tags or a sample of chats
- e.g. product launch, outage, staffing gaps
- support leadership / client / whole company
- ADD DATA
How this prompt is built
This prompt follows the RTF structure (Role, Task, Format). RTF tells the model who to be, what to do and what shape the answer should take. It is the quickest structure that still gives noticeably better results than a bare request.
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