Write HIPAA-safe appointment reminders, voicemails, and portal messages

Write a set of patient communication templates for our clinic. Clinic name and specialty: [NAME and SPECIALTY - note if the specialty is sensitive, e.g. behavioral health] Message types needed: [e.g. appointment reminder, reschedule request, "please call us" for results, overdue balance, prep instructions] Channels: [SMS, voicemail script, email, patient portal] Patient preferences we have on file: [e.g. consent for text, preferred language] Reading level target: [e.g. 6th grade] Call-back number and hours: [DETAILS] Rules for every template: - Assume the message may be seen or heard by someone other than the patient. In SMS, voicemail, and email, do not mention diagnoses, test names, results, medications, or a sensitive specialty unless the patient has opted in. Use a neutral sender name if the specialty itself is sensitive (behavioral health, substance use treatment, reproductive health, HIV). - Use the patient's first name only, plus the date and time where relevant. - One clear action per message, with the call-back number or portal link. - SMS under 160 characters where possible, with opt-out wording (e.g. "Reply STOP to opt out"). - Results messages never say whether a result is normal or abnormal outside the portal. - Each template includes an emergency line: "If this is an emergency, call 911." Return a table: Message type | Channel | Template | What was deliberately left out. Then list anything I should confirm with our privacy officer, such as state rules for minors or for substance use treatment records (42 CFR Part 2).