Design the handoffs between my team and an AI agent

Design a workflow where my team and an AI agent share a process, with clear handoffs in both directions. The process: [WHAT IT ACHIEVES and its main steps - e.g. "triage inbound supplier invoices and resolve mismatches"] What the agent will do: [TASKS, systems it can reach, actions it can take] People involved: [ROLES, working hours, how they will be notified - e.g. "AP clerk via Teams", "finance manager via email"] Volume and timing: [items per day, deadlines, service levels] Stakes: [what goes wrong if a handoff is missed or wrong] Return: 1. Workflow table: Step | Owner (Agent / Human / Agent then human check) | Input | Output | Handoff to | Handoff trigger | Time limit. 2. Handoff packets - for every agent-to-human handoff, exactly what the person receives: the item, what the agent did, what it is unsure about, the evidence, and the decision needed. Keep each packet readable in under a minute. 3. Return path - how a person sends work back to the agent (approve, correct, reject with a reason) and how the agent uses the correction. 4. Queue and ownership rules - who picks up items, backup cover, what happens to items left waiting, and how nothing is lost between shifts. 5. Exception lane - cases that skip the agent entirely and go straight to a person. 6. Team impact - what changes in each role, the new skills needed, and the review workload this creates, marked as estimates. 7. Pilot plan - run it on a small, low-risk slice first, with the measures that decide whether to expand. Rules: never let an item sit with no named owner; default to a person when the agent is unsure; keep decisions about people, money commitments, and anything irreversible with a human.