Find critical knowledge that lives only in people's heads

Help me find knowledge in my team that isn't written down and the risk it creates. Team and its main processes or services: [LIST] People and what they are known for: [e.g. "Priya - the only one who can run the month-end reconciliation macro"] What's documented today: [LIST or "very little"] Known pain points: [e.g. "work stops when Sam is on leave", "new hires take 6 months to ramp up"] Upcoming changes: [retirements, departures, reorgs, system changes] Steps: 1. For each process, ask: who is the go-to person, what would break if they left tomorrow, and what is documented? 2. Look for warning signs: one person handles all exceptions, steps done "from memory", workarounds, undocumented vendor or client relationships, judgment calls with no written rules, passwords or access held by one person. Return: 1. Knowledge risk register: | Knowledge area | Who holds it | Documented? (yes / partly / no) | Impact if lost | Likelihood of loss | Risk rating | Capture method | 2. Top 5 risks with a plain explanation of the business impact. 3. Capture plan - for each top risk: method (shadowing, recorded walkthrough, interview, written runbook, decision log), owner, and deadline. 4. Interview questions to draw out the hidden knowledge from each expert. 5. Prevention - habits that stop this from building up again (rotation, backups, documentation as part of done). Treat this as a business continuity exercise, not a judgment of the people involved. Never write down passwords; record where access is managed instead.