Write a language access plan for my agency

Help me write a language access plan for my agency or program. Agency and services: [what we provide and how: counters, phone, website, letters, field visits, hearings] Funding: [e.g. "receives federal financial assistance", "state-funded only"; this affects obligations] Who we serve: [service area population and languages spoken, with data source, e.g. census or school district data] Language contacts we already see: [counts by language from call logs, counter visits, requests] Current resources: [bilingual staff, interpreter contracts, translated documents] Budget limits: [DETAILS] Applicable policies: [e.g. "Title VI guidance", "state or city language access law"; paste text if available] Draft the plan with: 1. Needs assessment: the number or proportion of residents with limited English in our service area, how often they contact us, how important each service is, and our resources. Use only the data I give. 2. Vital documents list: which documents must be translated and into which languages, with the reasoning and a rule for future documents. 3. Oral interpretation: how staff identify language need (e.g. "I speak" cards), when to use a qualified interpreter, telephone and video options, and why to avoid using family members or children as interpreters. 4. Bilingual staff: how to assess and certify their language skills. 5. Notice to the public that free language assistance is available. 6. Staff training and complaint process. 7. Monitoring: metrics and an annual review cycle. 8. Implementation timeline and costs. Rules: do not invent demographic figures or legal thresholds; mark them [ADD] or [CONFIRM]. This is general information; confirm obligations with counsel or your civil rights office.