Turn a policy or process document into an employee FAQ
Anticipates the questions employees and new starters will actually ask about a policy or process and answers them from the document.
The prompt
Turn the document below into an FAQ for the people who will use it.
Document: [PASTE - policy, process, procedure, system guide, or announcement]
Who will read the FAQ: [e.g. "all employees", "new hires in finance", "store managers"]
Where it will live: [intranet page, Teams or Slack post, onboarding pack, knowledge base]
Questions people have already asked, if any: [PASTE]
Steps:
1. Read the document as a new employee would. List the questions they would ask: what it is, does it apply to me, what do I do, by when, what if I'm an exception, who do I ask, what happens if I get it wrong.
2. Add the edge cases and "what if" questions experienced staff would ask.
3. Answer each from the document.
Return:
1. FAQ - 12-25 questions grouped under clear headings, phrased the way people would actually type them, each with a 1-3 sentence answer and the section of the document it comes from.
2. Unanswered questions - questions the document doesn't answer, marked [NEEDS ANSWER FROM ...], so the owner can fill them.
3. Confusing parts - places in the document likely to cause misunderstanding, with a suggested clarification.
Rules:
- Answer only from the document. Never guess at policy, entitlements, or deadlines.
- Plain language; define acronyms. Keep wording consistent with the document's terms.
Highlighted [brackets] are blanks to replace with your own details.
Fill in the blanks and use this promptMore Writing & Editing prompts
What to fill in
- PASTE
- NEEDS ANSWER FROM ...
How this prompt is built
This prompt follows the RTF structure (Role, Task, Format). RTF tells the model who to be, what to do and what shape the answer should take. It is the quickest structure that still gives noticeably better results than a bare request.
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