# Write service levels and penalties for an outsourced service

Measurable service levels, reporting, and remedies for an outsourced provider like logistics, cleaning, IT support, or a call center.

- Topic: Projects & Operations
- Framework: Few-Shot
- Level: Standard
- Tags: Legal, Data & Analytics, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-service-levels-and-penalties-for-an-outsourced-service

## Prompt

```text
Help me define the service levels for an outsourced provider.

**Service:** [e.g. "3PL warehousing", "facilities cleaning", "outsourced customer support"]
**What matters most to us:** [e.g. accuracy, speed, availability, quality, safety]
**Current or expected performance:** [DATA IF ANY]
**Volume and hours:** [DETAILS]
**Contract value and length:** [OPTIONAL]

Draft:
1. 5-8 service level metrics in a table: metric | precise definition (how it's calculated, what's excluded) | target | measurement source | reporting frequency.
2. A tiered approach: target, minimum acceptable, and the remedy if missed (service credits, improvement plan, escalation). Keep credits proportionate and suggest a cap.
3. Earn-back or incentive options for sustained over-performance, if appropriate.
4. Governance: weekly/monthly/quarterly reviews, who attends, and what reports the provider supplies.
5. What counts as our responsibility (e.g. forecast accuracy, timely approvals), so misses aren't unfairly blamed on them.
6. Pitfalls: vague definitions, metrics the provider can game, too many metrics, targets with no baseline.

This is a commercial outline, not contract language; have the final wording reviewed by legal or procurement. Mark any target I haven't confirmed as [CONFIRM].
```

## What to fill in

- e.g. accuracy, speed, availability, quality, safety
- DATA IF ANY
- DETAILS
- OPTIONAL
- CONFIRM

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