# Write product FAQs from customer reviews and questions

Turns real customer reviews and questions into a short product FAQ that answers objections before people buy.

- Topic: Marketing & Brand
- Framework: RTF
- Level: Standard
- Tags: Customer Support, Write, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-product-faqs-from-customer-reviews-and-questions

## Prompt

```text
Create a product FAQ from what customers actually say.

**Product:** [NAME]
**Customer reviews, questions and support messages:** [PASTE]
**Product facts and policies:** [SPECS, SHIPPING, RETURNS, WARRANTY]

Task:
1. Group the questions and concerns into themes and count how often each appears.
2. Write 6–8 FAQs for the most common themes, with short, honest answers based on the product facts.
3. Note any recurring complaint that the FAQ can't fix and should go to the product team.
4. Suggest which answers to move into the main product description.

Rules: answer only from the facts I gave; don't promise anything not in my policies; don't quote customers by name.
```

## What to fill in

- NAME
- PASTE
- SPECS, SHIPPING, RETURNS, WARRANTY

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