# Write order, shipping, refund, and delay notices

Transactional messages: confirmations, cancellations, refunds, shipping updates, and delays.

- Topic: Customer Support
- Framework: RTF
- Level: Standard
- Tags: Customer Support, Email, Write, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-order-shipping-refund-and-delay-notices

## Prompt

```text
Write a customer notification.

**Type:** [order confirmation / shipping update / delay / cancellation / refund confirmation / back-in-stock / service change]
**Details:** [order number, items, amounts, dates, tracking, reason for delay]
**Brand voice:** [VOICE]
**Channel:** [email / SMS / in-app]

Write a message that:
- Puts the key information first (what, when, how much).
- For delays or problems: says what happened honestly, what we're doing, the new timeline, and the customer's options.
- Ends with how to get help.

Include a subject line. Keep emails under 150 words and SMS under 160 characters.
```

## What to fill in

- VOICE
- email / SMS / in-app

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.