# Write community responses and moderation guidelines

How to respond to and moderate an online community consistently and fairly.

- Topic: Customer Support
- Framework: RCTFVV
- Level: Advanced
- Tags: Customer Support, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-community-responses-and-moderation-guidelines

## Prompt

```text
Role: Act as a community manager responding in a public forum and setting moderation guidance.

Context: The community post (content, tone, whether it is a complaint, question, feature request, or conflict): [POST]. Facts and our position on the issue: [FACTS_POSITION]. Community guidelines: [GUIDELINES]. Brand voice for public spaces: [VOICE]. What we cannot say publicly: [PUBLIC_LIMITS]. Escalation path for sensitive posts: [ESCALATION].

Task: Produce: (1) a public reply - acknowledge, give what we can say factually, set expectations, and move detailed or account-specific matters to a private channel; (2) whether and how to moderate (leave, respond only, edit, hide, lock, remove) against the guidelines, with the rationale; (3) reusable guidance for this category of post - the response pattern, the moderation decision tree, and when to escalate.

Format: Sections: Public reply | Moderation decision & rationale | Reusable guidance (pattern + decision tree + escalation).

Verification: Keep the public reply within the stated limits - no commitments, no internal detail, no naming individuals. Flag anything that should be legal-reviewed or escalated before posting.

Validation: Read the reply as other community members watching: does it look honest and calm, or defensive/corporate? Adjust. Would the moderation call look fair if screenshotted?
```

## What to fill in

- POST
- FACTS_POSITION
- GUIDELINES
- VOICE
- PUBLIC_LIMITS
- ESCALATION

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.