# Write an FAQ page

FAQs built from real customer questions, with clear answers and logical grouping.

- Topic: Customer Support
- Framework: RCTF
- Level: Standard
- Tags: Customer Support, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-an-faq-page

## Prompt

```text
Role: Act as a knowledge base manager writing an FAQ for a product area.

Context: Topic / feature: [TOPIC]. Real questions customers ask (from tickets, search, chat): [REAL_QUESTIONS]. The correct answers / source docs: [SOURCE_DOCS]. Audience and reading level: [AUDIENCE]. What is out of scope or sensitive: [OUT_OF_SCOPE].

Task: Produce 12-20 FAQs grouped by sub-topic. Phrase each question the way a customer would type it. Keep each answer to 1-3 sentences, accurate to the source docs, with a link to the fuller article where relevant. Flag any question that should route to a person rather than have a self-serve answer.

Format: Grouped FAQ list: Sub-topic > Q / A (with link). Plus a short 'route to support' list.
```

## What to fill in

- TOPIC
- REAL_QUESTIONS
- SOURCE_DOCS
- AUDIENCE
- OUT_OF_SCOPE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.