# Write a weekly performance report for my support chatbot

Turns chatbot metrics and transcripts into a clear weekly report with trends, failure patterns, and next fixes.

- Topic: Customer Support
- Framework: Few-Shot
- Level: Advanced
- Tags: Customer Support, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-a-weekly-performance-report-for-my-support-chatbot

## Prompt

```text
Write a weekly performance report for our customer support chatbot.

**Week and audience:** [dates; who reads it - e.g. "support leadership", "a client"]
**Metrics this week and last week:** [conversations, unique users, containment / resolved without a human, escalations to agents, fallback or "didn't understand" rate, CSAT or thumbs up/down, average conversation length]
**Top intents or topics:** [list with volumes]
**Sample transcripts or escalation reasons:** [PASTE a selection, with personal data removed]
**Changes made this week:** [new flows, content updates, model or prompt changes]

Define each metric once in a short footnote so readers interpret it consistently (e.g. containment does not mean the customer's problem was solved).

Report structure:
1. **Summary** in 3 bullets: what improved, what got worse, and the one action that matters most.
2. **Scorecard table:** Metric | This week | Last week | Change | Note. Use only the numbers I gave; mark missing ones [ADD].
3. **Where the bot struggled:** the top 3-5 failure patterns from the transcripts (unrecognized questions, loops, wrong answers, late handoffs), each with an example and how many of the pasted samples show it (label this as a sample count, not a total).
4. **Escalation quality:** were handoffs at the right moment, and did agents get enough context?
5. **Risk check:** any incorrect, off-policy, or sensitive-data responses that need urgent review.
6. **Next week's fixes:** prioritized, with owner and expected impact.

Keep it to one page. Don't attribute a change in numbers to a specific cause unless the data supports it.
```

## What to fill in

- dates; who reads it - e.g. "support leadership", "a client"
- list with volumes
- PASTE a selection, with personal data removed
- new flows, content updates, model or prompt changes
- ADD

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.