# Write a weekly live chat support report

Turns chat data into a weekly report on volume, response times, satisfaction, top questions, and actions for the next week.

- Topic: Customer Support
- Framework: RTF
- Level: Standard
- Tags: Customer Support, Writing, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-a-weekly-live-chat-support-report

## Prompt

```text
Write my weekly live chat support report.

**Team or client:** [NAME]
**Week:** [DATES]
**Data:** [PASTE - total chats, missed/abandoned chats, first response time, average handle time, resolution rate, CSAT or rating, chats by hour/day, chats per agent, bot vs. human handled]
**Previous week or target figures:** [FOR COMPARISON]
**Chat topics or transcripts sample:** [PASTE tags or a sample of chats]
**Notable events:** [e.g. product launch, outage, staffing gaps]
**Audience:** [support leadership / client / whole company]

Sections:
1. **Headline** - 3 bullets on what changed and why it matters.
2. **KPI table** - Metric | This week | Last week | Target | Change - with a short note on any metric that moved significantly.
3. **Top 10 questions or contact reasons** - with counts, and which could be handled by a help article, macro, or bot.
4. **Customer satisfaction** - score, themes from low ratings, and 2-3 representative comments with personal details removed.
5. **Coverage** - peak hours vs. staffing, missed chats, and wait times.
6. **Actions** - what we'll do next week, each with an owner, plus product or documentation issues to escalate.

Use only the figures I provided; if something is missing, write [ADD DATA]. Keep it to one page, and don't rank or call out individual agents in a report meant for clients or the wider company.
```

## What to fill in

- NAME
- DATES
- FOR COMPARISON
- PASTE tags or a sample of chats
- e.g. product launch, outage, staffing gaps
- support leadership / client / whole company
- ADD DATA

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.