# Write a letter to dispute a wrong charge or billing error

A clear, factual dispute letter for a merchant, card issuer, or service provider, plus a follow-up plan if they don't fix it.

- Topic: Personal Life & Wellbeing
- Framework: RTF
- Level: Standard
- Tags: Email, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-a-letter-to-dispute-a-wrong-charge-or-billing-error

## Prompt

```text
Help me dispute a charge I believe is wrong.

**Who charged me:** [COMPANY or provider]
**The charge:** [amount, date, how it appears on my statement]
**Why it's wrong:** [e.g. "charged twice", "cancelled but still billed", "item never arrived", "price was different from what I agreed"]
**Evidence I have:** [receipts, emails, cancellation confirmation, photos, tracking]
**What I've tried so far:** [CALLS OR EMAILS, dates, names]
**What I want:** [full refund / partial refund / corrected bill / charge removed]
**Payment method:** [credit card / debit card / bank transfer / invoice]

Write:
1. A short dispute letter or email to the company: the facts in order, the specific fix I want, a reasonable deadline in bold, and a list of attached evidence.
2. A separate version for my card issuer or bank if the company doesn't respond, written as a formal billing dispute.
3. A checklist of what to keep and send (copies, not originals).
4. Next steps and typical time limits to check, such as how many days I have to dispute a card charge - mark these [CONFIRM WITH MY CARD ISSUER] rather than stating exact rules.

Tone: firm, polite, and factual - no threats or emotional language. Keep the letter under 250 words. For larger amounts or unresolved cases, mention that a consumer protection agency in my area may help.
```

## What to fill in

- COMPANY or provider
- amount, date, how it appears on my statement
- receipts, emails, cancellation confirmation, photos, tracking
- CALLS OR EMAILS, dates, names
- credit card / debit card / bank transfer / invoice
- CONFIRM WITH MY CARD ISSUER

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