# Write a hotel pre-arrival email that sells upgrades and add-ons

A pre-arrival email and in-stay message that collect arrival details and offer relevant upgrades without feeling pushy.

- Topic: Marketing & Brand
- Framework: Few-Shot
- Level: Standard
- Tags: Email, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-a-hotel-pre-arrival-email-that-sells-upgrades-and-add-ons

## Prompt

```text
Write a pre-arrival email and an in-stay message for my hotel guests.

**Hotel and style:** [TYPE, LOCATION, BRAND VOICE]
**Guest segment this version is for:** [e.g. leisure couples, families, business travelers, long stays]
**Upgrades and add-ons available, with prices:** [ROOM UPGRADES, EARLY CHECK-IN, LATE CHECK-OUT, PARKING, BREAKFAST, SPA, AIRPORT TRANSFER, DINNER RESERVATION]
**Inventory rules:** [e.g. upgrades only when the higher room type has availability; early check-in is not guaranteed]
**What we need from guests before arrival:** [arrival time, special requests, ID or registration details required by local law, online check-in link]
**Send timing:** [e.g. 7 days and 2 days before arrival]
**Booking channel:** [direct / OTA guests - OTA guests may have masked emails and different policies]

Requirements:
- Lead with helpful information (arrival, parking, check-in time, directions), then offer a maximum of three add-ons chosen for the segment.
- Show the upgrade as the difference per night and the total, and say clearly what is confirmed vs. requested.
- Use one clear call to action per offer and a link placeholder [LINK].
- Never ask for card details or passwords by email; direct payments to a secure link.
- Respect marketing consent: this is a service email; keep promotional content limited and relevant to the stay.

Return:
1. 3 subject lines.
2. The pre-arrival email (under 200 words).
3. A short in-stay text or app message sent on day one.
4. Suggested metrics to track: upgrade take rate, revenue per arrival, and pre-arrival form completion.
```

## What to fill in

- TYPE, LOCATION, BRAND VOICE
- e.g. 7 days and 2 days before arrival
- LINK

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