# Write a clear returns and refunds policy

A customer-friendly returns/refunds policy and the matching help-center article.

- Topic: Customer Support
- Framework: Chain-of-Thought
- Level: Standard
- Tags: Customer Support, Write, Fill-in Template, Step-by-step
- Source: https://www.thinkwithprompt.com/prompts/write-a-clear-returns-and-refunds-policy

## Prompt

```text
Write a returns and refunds policy.

**Business and products:** [WHAT YOU SELL; any special items like perishables, custom, digital]
**Where we sell and ship:** [COUNTRIES]
**Our rules:** [return window, condition, who pays shipping, refund method/timing, exchanges, exceptions]

Deliver:
1. The policy in plain language with clear headings.
2. A short summary for product pages and checkout.
3. A step-by-step "How to return an item" help article.
4. Items to verify against local consumer law (some rights can't be overridden) — mark them [CHECK LOCAL LAW].
```

## What to fill in

- COUNTRIES
- CHECK LOCAL LAW

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.