# Write a bug escalation engineering can act on without chasing me

An internal escalation to engineering or tier 2 with impact, reproduction steps, environment, and evidence engineers can act on immediately.

- Topic: Customer Support
- Framework: Few-Shot
- Level: Standard
- Tags: Customer Support, Coding, Write, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/write-a-bug-escalation-engineering-can-act-on-without-chasing-me

## Prompt

```text
Write an internal escalation of a customer issue to engineering or tier 2 support.

**Issue in the customer's words:** [SUMMARY]
**Customer and plan/tier:** [ACCOUNT TYPE - e.g. "enterprise, 400 seats"]
**Steps to reproduce:** [WHAT I DID - or "could not reproduce"]
**Expected vs. actual result:** [DETAILS]
**Environment:** [browser/app version, OS, device, region, account ID]
**Evidence:** [error messages, screenshots, log lines, timestamps with time zone]
**What I already tried:** [TROUBLESHOOTING DONE]
**How many customers are affected:** [COUNT or linked tickets]
**Workaround available?** [YES - describe / NO]
**SLA or commitment at stake:** [e.g. "contract response time 4 hours", renewal date]

Write the escalation with:
1. A one-line title: component + symptom + scope.
2. Impact summary: who is affected, how badly, and since when.
3. Suggested priority with a one-line justification based on impact and urgency, not on how loud the customer is.
4. Reproduction steps, evidence, and environment, as a numbered list.
5. What has been ruled out.
6. Exactly what I need back (fix, ETA, workaround, or a customer-safe explanation) and by when.

Keep it factual and under 300 words. Mark anything I haven't confirmed as [UNVERIFIED]. Do not guess at a root cause; list hypotheses separately if useful.
```

## What to fill in

- SUMMARY
- ACCOUNT TYPE - e.g. "enterprise, 400 seats"
- WHAT I DID - or "could not reproduce"
- DETAILS
- browser/app version, OS, device, region, account ID
- TROUBLESHOOTING DONE
- COUNT or linked tickets
- YES - describe / NO
- e.g. "contract response time 4 hours", renewal date

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.