# Update support and chatbot content for a product change

Find every answer, article, and macro a product change affects, and get the rewritten content and a rollout checklist.

- Topic: Customer Support
- Framework: RTF
- Level: Standard
- Tags: Customer Support, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/update-support-and-chatbot-content-for-a-product-change

## Prompt

```text
Help me update our support content for a product change.

**What's changing:** [new product or feature, pricing change, policy change, retired feature]
**Effective date:** [DATE]
**Details customers need:** [WHAT it does, who gets it, prices, limits, how to use it]
**Where our support content lives:** [chatbot or virtual assistant answers, help center articles, macros or saved replies, IVR, FAQs]
**Current content to review:** [PASTE the relevant articles, bot answers, or macros]

Give me:
1. An impact list: every piece of content I pasted that is now wrong, incomplete, or missing, and why.
2. Rewritten versions of each affected item, ready to paste, in our existing tone.
3. New chatbot intents or questions customers are likely to ask about the change, with 3-5 example phrasings each and a suggested answer.
4. Questions that should go to a human instead of the bot (e.g. billing disputes, exceptions).
5. A rollout checklist: what to publish before, on, and after the effective date, who reviews it, and how to retire old content so the bot stops using it.
6. A short internal briefing for agents: what changed, top expected questions, and where to escalate.

Use only the details I provide. Mark anything missing as [CONFIRM WITH PRODUCT] rather than guessing prices, dates, or eligibility.
```

## What to fill in

- DATE
- WHAT it does, who gets it, prices, limits, how to use it
- PASTE the relevant articles, bot answers, or macros
- CONFIRM WITH PRODUCT

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.