# Turn resolved tickets into a knowledge-base article

Help-center articles customers and agents can follow, built from real tickets.

- Topic: Customer Support
- Framework: RCTFVV
- Level: Advanced
- Tags: Writing, Customer Support, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/turn-resolved-tickets-into-a-knowledge-base-article

## Prompt

```text
Role: Act as a knowledge base manager writing a customer-facing help article.

Context: The recurring issue and its ticket volume: [ISSUE_VOLUME]. Resolved ticket examples (symptom, cause, fix): [TICKET_EXAMPLES]. Product area and audience: [AREA_AUDIENCE]. Style guide and structure: [STYLE]. Related existing articles: [RELATED]. Known variations (by plan, platform, region): [VARIATIONS].

Task: Produce: a task-focused title; a one-line summary of what the article helps with; the symptoms it covers; the cause(s) in plain terms; numbered resolution steps (with the variation handled inline or in a sub-section); how to tell it worked; when and how to contact support if it did not; related links; and metadata (owner, review date, tags, search keywords).

Format: Sections: Title | Summary | Symptoms | Cause | Steps | Did it work? | Still stuck? | Related | Metadata.

Verification: Every step must trace to a resolved ticket pattern; do not generalise a one-off fix into standard advice. Flag variations not covered by the examples.

Validation: Test the article against one of the ticket examples not used to write it: would it have resolved that customer without contacting support? Fix the gap.
```

## What to fill in

- ISSUE_VOLUME
- TICKET_EXAMPLES
- AREA_AUDIENCE
- STYLE
- RELATED
- VARIATIONS

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.