# Turn a policy or process document into an employee FAQ

Anticipates the questions employees and new starters will actually ask about a policy or process and answers them from the document.

- Topic: Writing & Editing
- Framework: RTF
- Level: Standard
- Tags: Customer Support, HR & Hiring, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/turn-a-policy-or-process-document-into-an-employee-faq

## Prompt

```text
Turn the document below into an FAQ for the people who will use it.

**Document:** [PASTE - policy, process, procedure, system guide, or announcement]
**Who will read the FAQ:** [e.g. "all employees", "new hires in finance", "store managers"]
**Where it will live:** [intranet page, Teams or Slack post, onboarding pack, knowledge base]
**Questions people have already asked, if any:** [PASTE]

Steps:
1. Read the document as a new employee would. List the questions they would ask: what it is, does it apply to me, what do I do, by when, what if I'm an exception, who do I ask, what happens if I get it wrong.
2. Add the edge cases and "what if" questions experienced staff would ask.
3. Answer each from the document.

Return:
1. **FAQ** - 12-25 questions grouped under clear headings, phrased the way people would actually type them, each with a 1-3 sentence answer and the section of the document it comes from.
2. **Unanswered questions** - questions the document doesn't answer, marked [NEEDS ANSWER FROM ...], so the owner can fill them.
3. **Confusing parts** - places in the document likely to cause misunderstanding, with a suggested clarification.

Rules:
- Answer only from the document. Never guess at policy, entitlements, or deadlines.
- Plain language; define acronyms. Keep wording consistent with the document's terms.
```

## What to fill in

- PASTE
- NEEDS ANSWER FROM ...

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.