# Train store associates on clienteling and add-on selling

A short floor-ready training session with a service sequence, model language, role-plays, and coaching targets that raise UPT without pushiness.

- Topic: Learning & Teaching
- Framework: Few-Shot
- Level: Standard
- Tags: Explain & Teach, Code, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/train-store-associates-on-clienteling-and-add-on-selling

## Prompt

```text
Create a training session that teaches my store associates clienteling and add-on selling.

**Store type and products:** [e.g. "specialty apparel", "home goods", "beauty"]
**Current metrics and goals:** [ATV, UPT, conversion - current and target]
**Tools available:** [clienteling app, customer profiles, loyalty program, text and email consent capture]
**Associates' experience:** [NEW / MIXED / EXPERIENCED]
**Commission or incentives:** [YES/NO - affects the risk of pushy selling]
**Session length and format:** [e.g. "45 minutes before opening, standing"]

Include:
1. Learning goals: what associates will do differently on the floor.
2. A simple service sequence: greet, discover needs with open questions, recommend, complete the outfit or solution with add-ons that genuinely fit, close, and follow up.
3. Model language for each step, plus phrases to avoid because they feel pushy.
4. Clienteling basics: what to record in a customer profile (sizes, preferences, past purchases, upcoming occasions), and how to follow up, only with the customer's documented consent to be contacted.
5. Three role-play scenarios, each with a brief for the person playing the shopper and an observer checklist (e.g. a "just looking" browser, a gift shopper on a budget, a returning regular).
6. Practice targets for the next two weeks and how the manager will coach on the floor.
7. A five-question quiz with answers.

Add-ons must solve the customer's need. Associates should never misrepresent products, prices, or promotions.
```

## What to fill in

- e.g. "specialty apparel", "home goods", "beauty"
- ATV, UPT, conversion - current and target
- NEW / MIXED / EXPERIENCED
- YES/NO - affects the risk of pushy selling
- e.g. "45 minutes before opening, standing"

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.