# Respond to a customer privacy or data deletion request

A clear acknowledgment and process checklist for requests to access, correct, or delete personal data.

- Topic: Customer Support
- Framework: Few-Shot
- Level: Standard
- Tags: Legal, Customer Support, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/respond-to-a-customer-privacy-or-data-deletion-request

## Prompt

```text
Help me respond to a customer's privacy request.

**What they're asking:** [access my data / delete my data / correct data / stop marketing / who you share data with]
**Their message:** [PASTE]
**Where they're based:** [COUNTRY / STATE - affects which laws apply]
**Our internal process:** [WHO HANDLES THESE, TOOLS, TIMELINES - or "unclear"]
**Identity verification required:** [OUR STEPS]
**Data we may need to keep and why:** [e.g. invoices for tax records]

Give me:
1. The type of request and which general legal framework may apply (e.g. GDPR, CCPA/CPRA), with the typical response deadline. Mark this as [CONFIRM WITH PRIVACY TEAM].
2. A checklist: log the request date, verify identity, route to the right owner, track the deadline, confirm completion.
3. An acknowledgment reply: confirms we received it, explains next steps and timing, and requests verification if needed. No legal jargon.
4. A completion reply, including what data was kept and why, if any.
5. Mistakes to avoid: ignoring a request because it didn't use legal words, sending data to an unverified person, missing the deadline, or deleting data we're required to keep.

This is general information, not legal advice. Follow your company's privacy policy and confirm details with your privacy or legal team.
```

## What to fill in

- PASTE
- COUNTRY / STATE - affects which laws apply
- WHO HANDLES THESE, TOOLS, TIMELINES - or "unclear"
- OUR STEPS
- e.g. invoices for tax records
- CONFIRM WITH PRIVACY TEAM

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.