# Reduce customer churn

Diagnoses why customers leave and builds a retention plan with interventions at each stage.

- Topic: Marketing & Brand
- Framework: RTF
- Level: Standard
- Tags: Summarize, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/reduce-customer-churn

## Prompt

```text
Help me reduce customer churn.

**Business model:** [subscription / repeat purchase / service contracts]
**Current churn and when it happens:** [e.g. "8% monthly, mostly in month 2"]
**What we know about why customers leave:** [exit surveys, support tickets, usage data — paste or summarize]
**Customer journey stages:** [onboarding, first value, renewal, etc.]

Deliver:
1. **Churn diagnosis** — likely causes ranked by impact, with the evidence for each and what data would confirm it.
2. **Early-warning signals** to monitor.
3. **Interventions by stage** — onboarding, engagement, at-risk, cancellation flow, win-back. For each: action, owner, channel, and expected impact.
4. **Quick wins** for the next 30 days.
5. **Metrics** to track the effect.
```

## What to fill in

- subscription / repeat purchase / service contracts
- e.g. "8% monthly, mostly in month 2"
- onboarding, first value, renewal, etc.

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.