# Plan the cutover and go-live for a new operations system

A go-live plan for a new WMS, ERP, scheduling, or ticketing system, covering readiness, cutover steps, and hypercare.

- Topic: Projects & Operations
- Framework: Few-Shot
- Level: Standard
- Tags: Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/plan-the-cutover-and-go-live-for-a-new-operations-system

## Prompt

```text
Help me plan the go-live of a new system for my operation.

**System and what it replaces:** [e.g. "new WMS replacing spreadsheets", "ERP upgrade"]
**Processes it touches:** [e.g. receiving, picking, invoicing, scheduling]
**Go-live date and how much downtime we can accept:** [DETAILS]
**Users:** [number, roles, shifts]
**Data to migrate:** [e.g. item master, open orders, inventory balances, customer records]
**Status of testing and training so far:** [WHERE WE ARE]

Give me:
1. Go-live readiness criteria (a go/no-go checklist): testing passed, data validated, users trained, support in place, rollback plan ready. For each: who signs off.
2. A cutover runbook: step | owner | start time | duration | check that it worked | what to do if it fails. Include data freeze, final migration, validation counts, switch-on, and first transactions.
3. A rollback plan and the point of no return.
4. Hypercare plan for the first 2-4 weeks: floor support, issue log and triage, daily check-ins, metrics to watch (throughput, errors, backlog).
5. Contingency: manual workarounds if a key function fails on day one.
6. Communications for users, customers, and leadership before, during, and after.

Flag the risks I'm most likely underestimating (data quality, untrained night shift, integrations, peak timing).
```

## What to fill in

- e.g. "new WMS replacing spreadsheets", "ERP upgrade"
- e.g. receiving, picking, invoicing, scheduling
- DETAILS
- number, roles, shifts
- WHERE WE ARE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.