# Plan an adoption push for a customer who isn't using the product

Diagnoses why a paying customer has low usage and builds a 60-day plan to raise adoption before renewal.

- Topic: Customer Support
- Framework: Few-Shot
- Level: Standard
- Tags: Customer Support, Analyze, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/plan-an-adoption-push-for-a-customer-who-isn-t-using-the-product

## Prompt

```text
One of my customers has low product adoption. Help me diagnose it and plan a fix.

**Account:** [PRODUCT, SEATS/LICENSES PURCHASED, CONTRACT VALUE, RENEWAL DATE]
**Usage data:** [e.g. active users vs. licensed, key features used or unused, trend over time]
**What they bought it for:** [ORIGINAL GOALS]
**What I know about why usage is low:** [e.g. champion busy, poor training, competing tool, integration not finished, change fatigue]
**Their people:** [EXEC SPONSOR, ADMINS, TEAM LEADS, END USERS]
**Resources I can offer:** [training, webinars, office hours, implementation help, templates]

Give me:
1. Likely root causes, ranked, and the questions or data that would confirm each.
2. Which users or teams to focus on first and why (quick wins over full coverage).
3. A 60-day plan, week by week: diagnose, re-engage the sponsor, targeted training, workflow fixes, celebrate early wins.
4. 2-3 adoption metrics to track and a realistic target for each.
5. A message to the exec sponsor raising the issue as a shared problem, not a blame game.
6. What to do if usage still hasn't moved after 60 days (right-sizing seats, resetting goals, escalation).

Do not invent usage numbers. If a target depends on data I haven't given, write [SET FROM BASELINE].
```

## What to fill in

- ORIGINAL GOALS
- EXEC SPONSOR, ADMINS, TEAM LEADS, END USERS
- SET FROM BASELINE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.