# Plan a feature sunset and customer migration

A deprecation plan with usage analysis, timeline, migration path, and communications for every affected group.

- Topic: Product & UX Design
- Framework: RTF
- Level: Standard
- Tags: Legal, Coding, Communication, Analyze, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/plan-a-feature-sunset-and-customer-migration

## Prompt

```text
Help me plan the retirement of a product feature.

**Feature to sunset:** [NAME AND WHAT IT DOES]
**Why we are removing it:** [COST, LOW USAGE, REPLACED, SECURITY, STRATEGY]
**Usage data:** [ACTIVE USERS OR ACCOUNTS, SEGMENTS, REVENUE TIED TO THEM]
**Replacement or alternative:** [NEW FEATURE, WORKAROUND, PARTNER, OR NONE]
**Contract or API commitments:** [SLAS, PUBLIC API, ENTERPRISE CONTRACTS - or "unknown"]
**Target end date:** [DATE]

Build a plan with:
1. Impact analysis: who is affected, heavy versus light users, accounts at risk, revenue exposure.
2. Timeline with stages: announce, stop new adoption, read-only or limited mode, shutdown, data deletion. Recommend notice periods that fit the user type (longer for API and enterprise users).
3. Migration path: steps for users, data export, tools or help we provide.
4. Communications: message for each audience (heavy users, all users, internal teams, API developers), channel, and timing. Draft the first announcement.
5. Internal readiness: support macros, sales talking points, documentation updates, removal of in-product entry points.
6. Risks and rollback triggers, e.g. a key account escalation.

Ask legal to check contracts and data-retention obligations before announcing. Mark unknowns [CONFIRM].
```

## What to fill in

- NAME AND WHAT IT DOES
- COST, LOW USAGE, REPLACED, SECURITY, STRATEGY
- ACTIVE USERS OR ACCOUNTS, SEGMENTS, REVENUE TIED TO THEM
- NEW FEATURE, WORKAROUND, PARTNER, OR NONE
- SLAS, PUBLIC API, ENTERPRISE CONTRACTS - or "unknown"
- DATE
- CONFIRM

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.