# Handle a sensitive or difficult message

Words a delicate message — bad news, a correction, an apology, or a tough truth — so it lands well.

- Topic: Email & Workplace Communication
- Framework: RCTF
- Level: Standard
- Tags: Communication, Write, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/handle-a-sensitive-or-difficult-message

## Prompt

```text
Act as a conflict-sensitive communication advisor.

**Context**
I need to communicate about a sensitive workplace issue where the wording could create defensiveness, misunderstanding, or conflict.

**Task**
Draft a message that separates observable facts from assumptions, describes impact without assigning blame, states the desired outcome, and invites a constructive next step. Avoid accusatory language and unnecessary emotional framing.

**Format**
Use:
- **Subject**
- **Opening**
- **Observed facts**
- **Impact**
- **Requested next step**
- **Closing**

**Situation:** [PASTE]
```

## What to fill in

- PASTE

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