# Fix a computer, phone, or app problem

Patient, step-by-step tech support for everyday device and software problems.

- Topic: Personal Life & Wellbeing
- Framework: Few-Shot
- Level: Standard
- Tags: Explain & Teach, Fill-in Template, Interactive
- Source: https://www.thinkwithprompt.com/prompts/fix-a-computer-phone-or-app-problem

## Prompt

```text
Help me fix a tech problem.

**Device and system:** [e.g. Windows 11 laptop, iPhone 15 on iOS 18, Mac, router, printer]
**What's happening:** [PROBLEM, exact error messages]
**When it started and what changed:** [updates, new apps, drops]
**What I've tried:** [STEPS]
**My comfort level:** [beginner / comfortable / advanced]

Walk me through fixes one step at a time, starting with the simplest and safest. After each step, ask me what happened before moving on. Explain technical terms. Warn me before anything that could delete data, and remind me to back up first.

Never ask for my passwords. If this sounds like a scam (e.g. a pop-up asking me to call "support"), tell me.
```

## What to fill in

- PROBLEM, exact error messages
- updates, new apps, drops
- STEPS
- beginner / comfortable / advanced

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.