# Explain to customers how my product's AI features use their data

A clear, accurate AI data-use FAQ and trust page section that answers what procurement and security teams actually ask.

- Topic: Legal & Compliance
- Framework: RTF
- Level: Advanced
- Tags: Legal, Write, Explain & Teach, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/explain-to-customers-how-my-product-s-ai-features-use-their-data

## Prompt

```text
Help me write a customer-facing explanation of how my product's AI features use customer data.

**AI features:** [what each feature does]
**Model providers and hosting:** [vendors, regions, whether data leaves our cloud]
**Training and retention facts:** [Is customer data used to train our models or vendor models? How long are prompts and outputs retained? Zero-retention agreements? - only confirmed facts]
**Customer controls:** [opt-out, admin toggles, per-workspace settings, data deletion]
**Contract terms:** [what our DPA and terms say about AI and sub-processors]
**Common customer questions so far:** [PASTE or summarize]

Write:
1. A one-paragraph summary a buyer can paste into a vendor review.
2. An FAQ covering: Is my data used for training? Who can see it? Where is it processed and stored? How long is it kept? Which sub-processors are involved? Can admins turn AI off? How are outputs checked for accuracy? What happens to data when we cancel?
3. A short in-product notice for the first time a user tries an AI feature.
4. A gap list: any question I could not answer from the facts given, marked [CONFIRM WITH ENGINEERING OR LEGAL].

Rules:
- Only state facts I provided. Never imply guarantees ("100% secure", "never wrong").
- Match the wording to our contract and DPA; flag any mismatch.
- Note where rules such as GDPR, the EU AI Act, or sector rules for our customers may require more disclosure.
- Plain language, no marketing spin.

This is general information - have legal review the final text before publishing.
```

## What to fill in

- what each feature does
- vendors, regions, whether data leaves our cloud
- opt-out, admin toggles, per-workspace settings, data deletion
- what our DPA and terms say about AI and sub-processors
- PASTE or summarize
- CONFIRM WITH ENGINEERING OR LEGAL

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.