# Escalate an unresolved complaint to a regulator or ombudsman

Turns a complaint a company ignored into a well-organized escalation to the right ombudsman, regulator, or consumer agency.

- Topic: Writing & Editing
- Framework: Few-Shot
- Level: Standard
- Tags: Legal, Summarize, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/escalate-an-unresolved-complaint-to-a-regulator-or-ombudsman

## Prompt

```text
Help me escalate a complaint that the company didn't resolve.

**Company and industry:** [e.g. my bank, energy supplier, phone company, insurer, airline, landlord agency]
**What went wrong:** [the original problem, with dates]
**What I've done so far:** [each contact: date, method, who, what they said - paste key emails]
**Their final response, if any:** [PASTE OR SUMMARIZE, or "no reply after X weeks"]
**What I want now:** [e.g. refund of AMOUNT, correction, compensation, an apology, a fixed service]
**My location:** [COUNTRY/STATE]

Steps:
1. Identify the kinds of bodies that typically handle complaints for this industry where I live (e.g. an ombudsman, a sector regulator, a consumer protection agency, a state attorney general's office). Mark names [CONFIRM] unless you're certain, and note that many require me to complain to the company first and wait a set time.
2. Check whether I seem to have completed the company's complaint process; if not, tell me what step is missing.
3. Build a clear timeline of events from my notes.
4. Draft the escalation: who I am, the company, the issue in two sentences, the timeline, what the company did or didn't do, the outcome I want, and a list of attached evidence.

Rules: factual, calm, specific. Use only facts and amounts I provide. Keep the summary under 400 words.

Return: the timeline table, the escalation text, an evidence checklist, and what to expect after filing. This is general information, not legal advice.
```

## What to fill in

- the original problem, with dates
- PASTE OR SUMMARIZE, or "no reply after X weeks"
- COUNTRY/STATE
- CONFIRM

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.