# Draft replies to patient messages between appointments

Personal, on-brand replies for health and wellness practitioners, with safety checks for symptoms that need urgent care.

- Topic: Customer Support
- Framework: Few-Shot
- Level: Standard
- Tags: Communication, Customer Support, Write, Plan, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/draft-replies-to-patient-messages-between-appointments

## Prompt

```text
Help me reply to messages from my patients or clients between appointments, in my own voice.

**My practice:** [e.g. physiotherapy, dietitian, Ayurveda, chiropractic, counseling]
**How I usually write:** [PASTE 3-5 replies I've sent, with names removed]
**The message:** [PASTE, with identifying details removed]
**Where they are in care:** [e.g. "week 3 of a treatment plan", "new client", "finished program"]
**What I've already advised them:** [CURRENT PLAN - only what's in their record]

Before drafting, check the message for red flags - e.g. chest pain, trouble breathing, severe or sudden symptoms, allergic reaction, thoughts of self-harm, worsening after a new remedy or exercise. If any appear, draft a short reply that tells them to contact emergency services or their doctor now, and flag it for me first.

Otherwise, draft a reply that:
1. Acknowledges their question and progress in my tone.
2. Answers using only the plan I've already given them - no new diagnoses, medications, dosages, or herbs and supplements I haven't prescribed.
3. Says clearly when the question needs an appointment instead of a message.
4. Ends with one clear next step.

Keep it under 120 words and easy to read on a phone. Also give me a list of 5 reusable reply templates for my most common message types.

Messages contain health information: remind me to use a messaging channel and storage that meet the privacy rules where I practice, and to review every reply before sending - don't set this up to answer patients automatically.
```

## What to fill in

- PASTE 3-5 replies I've sent, with names removed
- PASTE, with identifying details removed
- CURRENT PLAN - only what's in their record

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.