# Design an internal knowledge assistant

How an AI assistant should answer employee questions from your documents: sources, tone, and escalation.

- Topic: Working with AI
- Framework: RCTFVV
- Level: Advanced
- Tags: Writing, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/design-an-internal-knowledge-assistant

## Prompt

```text
Role: Act as a capability building lead preparing content for an internal knowledge assistant.

Context: Topic domain: [DOMAIN]. Source material: [SOURCE_MATERIAL]. Audience and their common tasks: [AUDIENCE_TASKS]. Questions people actually ask: [REAL_QUESTIONS]. What must be kept current / owned: [OWNERSHIP]. Out-of-scope or sensitive areas: [OUT_OF_SCOPE].

Task: Produce: 8-12 atomic articles (one question or task each) with a clear title, a direct answer first, steps or detail, and 'related' links; a matching FAQ list phrased in users' words; metadata per article (owner, last-reviewed, review cadence); and rules for questions the assistant should route to a human.

Format: Sections: Articles (each: title / answer / detail / related) | FAQ list | Metadata table | Human-routing rules.

Verification: Each article must answer exactly one question and cite the source material; flag anything not supported by the sources or that touches an out-of-scope area.

Validation: Test with 3 of the real questions: does the assistant content answer them directly without the user reading a whole policy? Tighten any that bury the answer.
```

## What to fill in

- DOMAIN
- SOURCE_MATERIAL
- AUDIENCE_TASKS
- REAL_QUESTIONS
- OWNERSHIP
- OUT_OF_SCOPE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.