# Design a chatbot or AI assistant conversation flow

Conversation flows, intents, responses, and handoff rules for a support, sales, or booking bot.

- Topic: Customer Support
- Framework: RCTFVV
- Level: Advanced
- Tags: Customer Support, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/design-a-chatbot-or-ai-assistant-conversation-flow

## Prompt

```text
Role: Act as a marketing operations specialist designing a website chatbot flow.

Context: Goal of the bot: [BOT_GOAL]. Pages it runs on: [PAGES]. Qualifying criteria: [QUALIFYING_CRITERIA]. Routing options (teams, booking links, content): [ROUTES]. Tone: [TONE]. Data we may collect and consent rules: [DATA_CONSENT]. Out-of-scope topics: [OUT_OF_SCOPE].

Task: Design the flow: opening message, 3-5 qualifying questions with branch logic, the routing decision for each branch, a graceful human-handoff path, a fallback for unrecognised input, and the consent/disclosure line before any data capture.

Format: A numbered flow with branches shown as indented options; a table mapping branch -> route; the consent line verbatim.

Verification: Ensure no branch collects personal data before the consent line, and every branch ends in a route or handoff (no dead ends). Flag any question that is leading.

Validation: Walk 3 visitor types (ready-to-buy, researching, wrong-fit) through the flow: does each reach a sensible outcome fast? Shorten any path over 5 steps.
```

## What to fill in

- BOT_GOAL
- PAGES
- QUALIFYING_CRITERIA
- ROUTES
- TONE
- DATA_CONSENT
- OUT_OF_SCOPE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.