# Create a job aid people use at the moment of need

Designs a checklist, decision tree, or quick-reference tool that supports a task on the job instead of more training.

- Topic: Learning & Teaching
- Framework: Few-Shot
- Level: Standard
- Tags: Explain & Teach, Fill-in Template, Step-by-step
- Source: https://www.thinkwithprompt.com/prompts/create-a-job-aid-people-use-at-the-moment-of-need

## Prompt

```text
Create a job aid for a task people do at work.

**Task:** [WHAT THEY ARE DOING - e.g. "processing a refund over $500 in the billing system"]
**Who uses it:** [ROLE and experience level]
**Where and when they use it:** [e.g. "on a second screen during live calls", "on the shop floor, gloves on", "printed at the desk"]
**Source steps or policy:** [PASTE THE PROCESS, SOP, OR NOTES]
**Most common errors today:** [WHAT GOES WRONG]

First, choose the best format for the situation and explain why in one sentence:
- Step-by-step checklist (fixed sequence)
- Decision tree or if/then table (choices based on conditions)
- Reference table or lookup (codes, values, contacts)
- Annotated screenshot outline (software tasks)

Design rules:
- Fits on one page or one screen. Usable in under 30 seconds.
- Start each step with a verb. One action per step.
- Put warnings right before the step where the error happens, not at the bottom.
- Use plain language and the exact labels people see in their tools.
- No background theory; link to it if needed.

Return:
1. The job aid, ready to format.
2. A note on where it should live so people find it (e.g. pinned in the tool, laminated at the station).
3. Three quick tests to check it works: hand it to a novice and watch.

Do not add steps that are not in my source. Mark anything unclear as [CONFIRM].
```

## What to fill in

- ROLE and experience level
- PASTE THE PROCESS, SOP, OR NOTES
- WHAT GOES WRONG
- CONFIRM

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.