# Coordinate the first hour of an operational disruption

A step-by-step response plan and update templates for when a site, system, or supplier failure is happening right now.

- Topic: Projects & Operations
- Framework: RTF
- Level: Standard
- Tags: Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/coordinate-the-first-hour-of-an-operational-disruption

## Prompt

```text
Something has gone wrong in my operation right now. Help me run the response.

**What's happening:** [DESCRIBE - e.g. "WMS is down, trucks are arriving", "power loss on line 2", "supplier didn't deliver"]
**When it started and what we know:** [FACTS SO FAR]
**Who and what is affected:** [customers, orders, staff, sites]
**People I have available:** [ROLES]
**Any safety risk:** [YES/NO/UNSURE - describe]

Give me, briefly and in priority order:
1. **Immediate checks:** safety first (if there is any risk to people, stop and follow emergency procedures, call emergency services if needed), then contain the impact.
2. **Roles:** who leads, who fixes, who communicates, who logs the timeline. One person per role.
3. **Workarounds:** options to keep the most critical work flowing (manual process, reroute, prioritize key customers), with the risks of each.
4. **Decision points:** what I need to decide in the next 15, 30, and 60 minutes, and the information I need for each.
5. **Update templates:** a 3-line internal update for leadership and a holding message for affected customers or teams. Use [ADD] for facts we don't have yet.
6. **What to log now** so the post-incident review has an accurate timeline.

Don't speculate about the cause; list possible causes only as hypotheses to check.
```

## What to fill in

- FACTS SO FAR
- customers, orders, staff, sites
- ROLES
- YES/NO/UNSURE - describe
- ADD

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.