# Consolidate overlapping help docs and FAQs into one knowledge base

An inventory, conflict list, taxonomy, article template, and merge plan to turn scattered help content into one reliable source.

- Topic: Customer Support
- Framework: RTF
- Level: Standard
- Tags: Customer Support, Writing, Summarize, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/consolidate-overlapping-help-docs-and-faqs-into-one-knowledge-base

## Prompt

```text
Help me consolidate scattered help articles, FAQs, and training materials into one clear knowledge base.

**Materials:** [PASTE or summarize the documents - title, audience, owner, and last-updated date for each]
**Audiences:** [internal staff / customers / both]
**Products or platforms covered:** [LIST]
**Where it will live:** [help center, intranet, wiki tool]
**Problems today:** [e.g. "contradictory answers", "a separate copy for each platform", "nobody knows which version is current"]

Steps:
1. **Inventory:** list every item with its topic, audience, and status (current / outdated / unknown).
2. **Overlaps and conflicts:** group items that answer the same question. Where they disagree, show both versions and mark [DECIDE]; don't pick an answer unless the sources make it clear.
3. **Gaps:** common questions nothing answers yet, based on the materials and products listed.
4. **Structure:** a taxonomy (category > subcategory > article) that separates internal-only from customer-facing content, writes shared content once, and shows platform differences as clearly labeled sections.
5. **Article template:** title phrased as the reader's question, short answer, steps, platform notes, related articles, owner, review date.
6. **Merge plan:** which items to merge, rewrite, retire, or redirect, in priority order (most-viewed or most-contradictory first).
7. **Governance:** owners, review cadence, and how new content gets added so duplication doesn't creep back.

Return a mapping table: Old item | Action (keep / merge / rewrite / retire) | New article | Notes. Then the taxonomy and the template.
```

## What to fill in

- internal staff / customers / both
- LIST
- help center, intranet, wiki tool
- DECIDE

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.