# Coach a sales rep using a call recording or transcript

Scored feedback on a real call against your sales method, with timestamped moments and one focused skill to practice.

- Topic: Leadership & Management
- Framework: RTF
- Level: Standard
- Tags: Sales, Meetings, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/coach-a-sales-rep-using-a-call-recording-or-transcript

## Prompt

```text
Help me coach a rep using one of their sales calls.

**Call type:** [discovery / demo / negotiation / renewal / cold call]
**Our sales method or call standard:** [e.g. MEDDICC, SPIN, Challenger, our own checklist]
**Rep's tenure and current development focus:** [DETAILS]
**Call goal the rep set beforehand:** [if known]
**Transcript or notes:** [PASTE, with timestamps if available]

Analyze the call:
1. Talk-to-listen balance and question quality (open vs closed, surface vs impact questions).
2. Did the rep uncover pain, business impact, decision process, and urgency? Quote the moments.
3. How objections or competitor mentions were handled.
4. Whether the call ended with a specific next step, date, and owner agreed by the buyer.
5. Missed opportunities: buyer statements the rep didn't follow up on.

Rules:
- Quote the transcript for every point. If the transcript doesn't show something, say so rather than guessing.
- Balance strengths and gaps; start with what worked.
- Pick ONE skill to focus on, not five.

Return:
- A scorecard table: Area | Score (1-5) | Evidence | Comment.
- The 2 strongest moments and the 2 biggest missed moments, with timestamps.
- The one skill to work on, with a better example phrasing for a moment from this call.
- A 10-minute role-play I can run with the rep to practice it.
- 3 coaching questions to ask so the rep reaches the insight themselves.
```

## What to fill in

- discovery / demo / negotiation / renewal / cold call
- e.g. MEDDICC, SPIN, Challenger, our own checklist
- DETAILS
- if known
- PASTE, with timestamps if available

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