# Answer an employee's HR policy question clearly and consistently

Turns a policy and an employee's question into an accurate, plain-language reply that flags gray areas instead of guessing.

- Topic: HR & Hiring
- Framework: Few-Shot
- Level: Standard
- Tags: HR & Hiring, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/answer-an-employee-s-hr-policy-question-clearly-and-consistently

## Prompt

```text
Help me answer an employee's question about one of our HR policies.

**The employee's question (as asked):** [PASTE]
**Relevant policy text:** [PASTE the exact section(s) - handbook, leave policy, expense policy]
**Employee context that matters:** [e.g. location, full-time/part-time, tenure, union status - only what affects the answer]
**Country/state:** [LOCATION]
**How they asked:** [email / chat / in person]

Rules:
- Answer only from the policy text I pasted. If the policy does not cover the situation, say so and mark it [NEEDS HR DECISION] - do not fill the gap with assumptions.
- Quote or cite the specific section you relied on.
- Flag anywhere local law might override or add to the policy (e.g. statutory leave, final pay timing) with [CONFIRM LOCAL LAW].
- Flag if answering would create a precedent other employees could reasonably ask for.

Return:
1. **Short answer** (1-2 sentences, yes/no/it depends + why).
2. **Reply to the employee** - warm, plain language, under 150 words, with clear next steps and who to contact.
3. **Internal note for my case log** - question, answer given, policy section, any open points.
4. **Policy gap** - if the question exposed unclear wording, a suggested rewrite of that line.
```

## What to fill in

- PASTE
- LOCATION
- email / chat / in person
- NEEDS HR DECISION
- CONFIRM LOCAL LAW

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