# Analyze patient experience survey results and plan improvements

Turns CAHPS-style scores and patient comments into the few service drivers worth fixing, with owners and a way to tell if fixes worked.

- Topic: Data & Analysis
- Framework: Few-Shot
- Level: Standard
- Tags: Summarize, Analyze, Fill-in Template
- Source: https://www.thinkwithprompt.com/prompts/analyze-patient-experience-survey-results-and-plan-improvements

## Prompt

```text
Analyze our patient experience survey results.

**Survey type:** [e.g. CG-CAHPS, Press Ganey, in-house post-visit survey]
**Period and response count:** [DETAILS - by location and provider if available]
**Scores:** [PASTE question-level results, e.g. top-box %, and prior period for comparison]
**Patient comments:** [PASTE, with names and identifying details removed]
**Known operational context:** [e.g. staffing shortage, new phone system, construction]
**Why this matters to us:** [e.g. value-based contract measures, online ratings, provider feedback]

Do this:
1. Summarize the overall picture and the biggest changes from the prior period. Flag any provider or location with too few responses for a fair comparison instead of ranking them.
2. Theme the comments into domains: access and scheduling, phone and communication, wait times, front-desk courtesy, provider communication, billing, facility. Give counts and 2 representative paraphrased comments per theme.
3. Connect themes to scores to identify the 3 likely drivers of overall rating and likelihood to recommend.
4. For each driver, suggest specific operational fixes (e.g. callback standards, wait-time updates in the lobby, teach-back training, billing statement redesign).
5. Note which findings are solid and which need more data.

Return: a one-page summary for leadership, a theme table (Theme | Count | Example | Related score | Fix | Owner), and a 90-day plan with a measurable target for each fix. Do not invent scores or benchmarks; use [ADD BENCHMARK] if comparison data would help.
```

## What to fill in

- e.g. CG-CAHPS, Press Ganey, in-house post-visit survey
- DETAILS - by location and provider if available
- PASTE, with names and identifying details removed
- e.g. staffing shortage, new phone system, construction
- ADD BENCHMARK

Free to copy and use. From ThinkWithPrompt (https://www.thinkwithprompt.com/), a library of 2,663 curated AI prompts.